Phone answering for tradies on the tools
Customers come through. Personal calls take a message. Sales pitches go away. You stay on the job, around the clock.
+On request: MYOB, Tradify, Simpro, Housecall Pro, WhatsApp & custom integrations
What she handles
The Front Desk answers every call, day or night. Real jobs land in your calendar and the software you run the business on, with the details texted to you before the caller hangs up. Quotes get captured with the full story. Emergencies reach you. Junk never does.
Customer rings.
A real conversation in a real Aussie voice. She works out what the job is, where it is and how urgent, then books it into your calendar and the software you run the business on. Details hit your phone by text before the caller's hung up. Genuine emergencies come straight through.
Personal rings.
Your partner, your mum, your best mate: tell her who matters and they're never fobbed off. Each call gets a clean note in your app with what they actually wanted. Read it at smoko, deal with it at home. No more guessing which missed call was family and which was a four-grand job.
Junk rings.
Telemarketers, scammers, surveys, robo-calls about your Google listing. She gives them a professional no thanks on your behalf and gets off the line. Your phone never even rings, and your day just keeps moving.
Your custom receptionist
Your receptionist gets her own name, a real Aussie voice, and training on your services, your prices, your suburbs, your booking rules. Pick her voice from our shared library, or have her answer in your own voice, cloned with your written consent.
Knowledge
Trained on the things your real receptionist would know, and updated whenever your business changes.
Services & prices
What you do, what it costs, what's included.
Hours & suburbs
When you're open, where you'll go, what's local.
Booking rules
Lead times, deposits, how far out you take jobs.
FAQs & objections
The questions you get every day, answered her way.
When to escalate
When to put it through to you, when to take a message.
Your house rules
Anything else that makes your business yours.
We build her from one short onboarding form, then fine tune her around how you actually work. Updates anytime.
The voice
Someone who sounds like she belongs in your business. She answers with her own name, on your number, two ways to voice her:
Pick the voice that fits your business from our shared library of real Aussie voices. Warm, clear, and easy on the ear at 7am.
Callers hear you, even when you can't pick up. We clone your voice for your receptionist, only ever with your written consent.
Ashleigh, the voice on this page, is our receptionist, not a menu option. Yours gets her own name, her own voice, and her own way of speaking for your business.
Cost calculator
Drag the sliders. Real numbers, your numbers. Every missed call is a job somebody else is doing instead of you.
Your numbers
You're leaving on the table
Per week
$1,120
Per year
$58,168
The Front Desk on Pro is $249 a month. Your missed calls cover that in 2 days, every month.
Prove it on your own phones first. Every plan starts with a 14 day trial, and nothing is charged until day 14.
More than the phone
Everything that usually clogs your evenings, the bookings, the chasing, the follow-ups, she handles while you're still on the tools. This is where she earns her keep.
Every booking lands in your calendar on the spot. On Pro she syncs into ServiceM8, jobs created for you, no double handling, no re-typing.
They get a text back the second they hang up, so they know they're locked in and stop ringing your competitors.
The quotes that go quiet get a nudge, so the work you already priced doesn't quietly drift off to someone else.
Sends the reminder before the job and sorts the changes and cancellations, so your day runs clean without you touching the phone.
Recognises your repeat customers and picks up right where you left off, so your regulars feel looked after every single time.
Spam, scams and tyre-kickers never reach you. The genuine jobs and the real emergencies always get through.
After the call
Your customer hangs up. Before they've put their phone in their pocket, the booking's confirmed, the calendar invite's landed, and the job's in your CRM. No follow-up calls. No "sorry I missed you". Just done.
Your receptionist captures the customer details, books the slot, ends the call.
Standard .ics calendar invite from your business email. Their phone pings.
Customer record, contact details, and job notes pushed into ServiceM8 (or your CRM). Ready for the next morning.
The Office Lady
SMS · The Office LadyNo chasing. No data entry. No "I'll get back to you tomorrow". The job is locked in before you've even picked up the next tool.
Who it's for
and anyone else with a calendar and a phone that rings while they work.
Pricing
Every plan starts with a 14 day trial. She answers and books your jobs from day one, and nothing is charged until day 14. One flat monthly price after that. Upgrade, downgrade, or cancel any month. Sign up for 6 months and we build your website free.
For solo operators & side businesses
Up to 40 calls a month
No setup fee • no lock-in
14 day trial • $0 today
For growing service businesses
Up to 100 calls a month
No setup fee • no lock-in
14 day trial • $0 today • Most chosen
For busy teams & multiple locations
Up to 500 calls a month
No setup fee • no lock-in
14 day trial • $0 today
Not sure which? Most tradies start on Pro.
Want to talk it through first? Call 08 6846 1860 and she'll book you a time with the team.
Where you stand
Built in Australia.
Built and run out of Darwin, NT, for Australian service businesses. When you need a person, you get one here.
Your data is yours.
Your calls and training are never sold, never used for anyone else's receptionist, never recycled to another business.
Honest about being AI.
She never claims to be human. Ask her straight and she'll tell you straight, then offer a real person.
Real human handoff.
Genuine emergencies and callers who want a person get put straight through to you. She covers, she doesn't wall you off.
FAQ
Honest answers, no fine print. If your question isn't here, ask her on the call. She's pretty good at answering them.
Only if they ask. Your receptionist never claims to be a person, but she also doesn't volunteer that she's automated. She just gets on with the job. The moment a caller asks "are you a real person?", she answers truthfully and offers to put a human on. Most callers never ask. They just get their booking.
If she doesn't know something, she takes a message instead of guessing. She'll never invent pricing, availability, or job details. Every call is recorded and transcribed in your app, so you see exactly what was said, and we tune her behaviour from there. You'll never be in the dark.
Sign up, fill out one short onboarding form about your business, your services, your booking rules. We build, train, and test your receptionist, and she's answering calls within 48 hours of the form coming back. Your number stays the same, there's nothing technical on your end, and no new gear.
Then she works alongside them, covering after-hours, the lunch rush, the second line, and the times your receptionist is on the other call. She never replaces a person who's good with customers; she covers the gaps a single human can't.
ServiceM8 is built in on Pro and up: jobs created for you, no re-typing. Bookings land in your Google Calendar on every plan, and every job is texted to you and visible in your app, so you don't need any integration to get going. Run something else? On Crew we wire custom integrations into your systems, scoped with you on the setup call.
Month to month. No lock-in contracts, no exit fees. We'd rather earn the next month than trap you in this one. And the first 14 days are a trial, so if she isn't pulling her weight you cancel and pay nothing at all. The 6-month commit (with the free website build) is optional. Only pick it if you actually want it.
Built in Australia, voiced in Australian English (proper Aussie, not American "g'day mate"). Trained on Aussie business norms, priced in dollars that make sense here, and run by people in the same time zone as your customers. When you need to talk to a real person, you get one, here.
Yes. The button at the top of this page rings our own line, answered by the same Front Desk we sell. Have a chat with her. Ask her anything. That's the demo.
Still curious? Ask her yourself.
Tap the button and your phone dials our line. Ashleigh picks up, the same Front Desk we sell, answering our own phones. Ask her what it costs, how the trial works, whatever you like. That's the demo. That's also the product.