Terms of Service

Last updated: 18 May 2026

These Terms of Service ("Terms") govern your use of the website at theofficelady.au and the demonstration features made available there, including the AI voice receptionist demonstration ("Ashleigh"). By using the website, you agree to these Terms. If you do not agree, do not use the website.

The website and demonstration features are operated by Ryan Sims, trading as The Office Lady (ABN 90 973 786 085), of 65 Shanahan Street, Redland Bay QLD 4165, Australia. References to "we", "us" or "our" in these Terms mean Ryan Sims trading as The Office Lady.

These Terms apply to general visitors and people using the demonstration. If you become a paying customer of The Office Lady, a separate Service Agreement applies to that relationship and takes precedence over these Terms for matters relating to the paid service.

1. Use of the website

You may use the website and demonstration features for the purpose of evaluating The Office Lady's services. You agree not to:

• Use the website for any unlawful purpose;
• Attempt to disrupt, damage, or gain unauthorised access to the website or its underlying infrastructure;
• Use automated tools (bots, scrapers, scripted clients) to interact with the website or the demonstration in a way that places unreasonable load on our systems or third-party services we depend on;
• Use the demonstration to harvest data, train models, or for any commercial purpose other than evaluating whether to become a customer;
• Impersonate another person or misrepresent your identity in a way that could cause harm.

We may suspend or block access at our discretion if these obligations are breached.

2. The demonstration ("Ashleigh")

The pill button on the website connects you to Ashleigh, an AI voice receptionist. The demonstration is provided as-is for evaluation purposes only and is not a production service.

You acknowledge that:

• The demonstration may be unavailable, slow, or behave unexpectedly at any time;
• The demonstration is not a substitute for professional advice of any kind. Anything Ashleigh says is general information about The Office Lady's services and is not advice specific to your business;
• Calls with Ashleigh are limited in duration (currently five minutes per call) and may be capped, throttled, or ended without notice;
• Conversations with Ashleigh are recorded, transcribed and processed by third-party service providers (see our Privacy Policy for detail);
• Personal information you provide during the demonstration (such as your name, mobile number, email or business details) will be handled in accordance with our Privacy Policy.

If you book a consult with Ryan via Ashleigh, the consult itself is informal and exploratory and creates no obligation on either party.

3. Intellectual property

The website, its content, branding, design, software, and the Ashleigh persona are owned by Ryan Sims trading as The Office Lady, or licensed to us. You may not copy, redistribute, or create derivative works of any of it without our written permission.

You retain ownership of any information you provide to us (including the content of conversations with Ashleigh), but you grant us a non-exclusive licence to use, store, process and analyse that information for the purposes of operating the demonstration, providing follow-up contact, and improving our service.

4. Third-party services

The website and the demonstration rely on third-party service providers. We are not responsible for outages, failures, or actions of those third parties. Their services are governed by their own terms.

5. No warranties

To the maximum extent permitted by law, the website and the demonstration are provided "as is" and "as available" with no warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, secure, error-free, or that any information presented is current or accurate at the time you view it.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

6. Limitation of liability

To the maximum extent permitted by law, we are not liable to you for any indirect, incidental, special, consequential or punitive damages arising out of your use of the website or the demonstration, including (without limitation) lost profits, lost data, lost business opportunities, or loss of goodwill.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited (at our election) to either re-supplying the service or paying the cost of having the service re-supplied.

Our total aggregate liability under or in connection with these Terms is capped at AUD $100.

7. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be communicated via the website. Continued use of the website after a change constitutes acceptance of the updated Terms.

8. Governing law

These Terms are governed by the laws of the Northern Territory, Australia. You and we submit to the non-exclusive jurisdiction of the courts of the Northern Territory for any dispute arising out of or in connection with these Terms.

9. Contact

Questions about these Terms can be sent to: